Healthcare Email Marketing and Copywriting

Educate, Update, and Inspire Your Patients

With Emails They Open, Read, and Reply Back

 

What is copywriting?

“Copy” refers to the words on ads and promotional material, both physical and digital. Medical copywriting services are the sales part of marketing: written emails, webpages, ads, and content that engage with customers in order to increase traffic, brand engagement, and sales.

What is email marketing?

Inbound email marketing is a way of reaching people through—you guessed it—emails! Think newsletters, special offers, product launches, or even just keeping your audience in the loop with valuable content. These are people that have willingly given you their email address and expect you to be sending relevant, valuable, and unique content.

Is email marketing useful?

The magic of email marketing is that it’s direct, personal, and measurable—you can track who opens your emails, clicks on links, and even who makes a purchase because of it. When done right, it feels less like spam and more like a helpful nudge from a trusted friend.

I offer medical email marketing and copywriting for anyone in the healthcare industry…

  • Private Practices

  • Direct Care Doctors

  • Dentists

  • Physical Therapists

  • Pharmaceutical

  • Addiction Services

  • Medical Spas

  • Integrative and Alternative Medicine

  • Occupational Medicine

  • Pediatrics

  • Specialists

  • Mental Health

Every doctor’s dream is to find ways to extend patient care beyond the clinic walls. Not just to let them know about all the other services you offer, but also to let them know how they can help themselves. Many turn email marketing with high hopes of keeping patients engaged with info packed newsletters.

But immediately the cheerful facade fades.

Finding spare time to write emails when you have a jam packed schedule is difficult, and sitting down to actually brainstorm, write, and edit and email feels impossible when you are exhausted. And once you write the email, you quickly discover that while it kinda-sorta matches most of your patients… but isn’t a perfect fit for any of them. So its no surprise when, after a good month or two, open rates get pretty low, and click through rates are even lower.

But despite this problem, fixing it is an even bigger issue…

What is the best strategy for YOUR clinic? How many addresses do you need to make it worth your while? Does the newsletter format work for your corner of the industry, or is it not a good fit? How do you segment your audience? What information is ok to put in an email and doesn’t violate HIPPA? How many email is too much, or too few? And how the HECK do you automate emails so you don’t have to manually check it every other day?

Everyone says email works… so how why isn’t it working for YOU?

Email Marketing is a Finely Balanced Process of…

  • Ethically gaining subscribers that will one day become customers…

  • Grabbing their attention with subject lines that spark curiosity…

  • Communicating with them with content that is clear, relevant, and unique…

  • Sending the right number of emails the right amount…

  • Managing sequences that overtime lead subscribers to accept your offerings…

  • Segmenting your audience so you can always stay on topic…

  • Letting patients get to know the real you and how your values align…

  • Keeping them informed on the basics of your business…

  • Responding to their real and imagined concerns about the impact of your services…

  • Keeping up with what they care about so you can stay relevant to their concerns…

To Have a Successful Email Strategy,

You Need to do Four Things…

  • Strategize Delivery

    An email strategy ensures your messages are purposeful, targeted, and effective. Your tone should reflect your brand’s values and build trust with your audience. Additionally, determining the right email frequency helps maintain engagement without overwhelming recipients, striking a balance between keeping patients informed and respecting their time.

  • desk of a blogger

    Segment Audience

    Email segmentation is the process of dividing your email list into smaller groups based on specific criteria, such as demographics, behaviors, or services rendered. It allows you to send more personalized, relevant content to each group, increasing engagement and response rates. In industries like healthcare, segmentation ensures patients receive information that’s tailored to their unique needs, whether it’s appointment reminders, health tips, or condition-specific updates.

  • Kickstarter logo

    Brainstorm Content

    Once you know WHO you are talking to and HOW you want to communicate with them, you need to decide WHAT you will communicate. Brainstorming content ahead of time also allows for more creative and relevant ideas, ensuring your emails remain fresh and engaging. And a content calendar helps you map out when and what to post, so you can avoid last-minute scrambling and stay on track with business goals.

  • Test and Adjust

    Any email plan that doesn’t involve testing is just “educated guessing”. By testing different elements like subject lines, email design, or call-to-action buttons, you can see what resonates best with your audience. Once you know what actually works on a practical level, you can adjust your emails and optimize performance and ensures your efforts are effective.

I can help you use email to stay connected with your patients in between appointments for less cost, less time, and less stress.

"I told Riley that I wanted to "dominate the market", and now we are doing just that! After listening carefully to my hopes for the clinic, he quickly developed great looking pages and worked behind the scenes to build a high SEO ranking site. Since then, our call volume has risen dramatically and awareness of our clinic has grown in our area and beyond, landing us several new contracts as we make our mark in the area.

— Peter, Guardian Health

Patients Need More Than a Checkup

Way, way too many patients feel helpless when it comes to their health. Surrounded in the whirlwind of the information age, so much of what they used to know about having a healthy life has been proven false.

They know HOW they feel and WHAT they can do… and they know what they WANT to feel and what they WANT to do… but they have NO IDEA how to make those dreams a reality.

Some put in the work making lifestyle choices that felt costly, only to have their sacrifices inexplicably fail to pay off. Other have taken the humble, responsible approach and trusted healthcare authority figures, only to be led astray and get even farther from their goals.

So here they are, with recurring health issues that drag them to the doctors office over and over again just to MANAGE, let alone treat, their symptoms. But receiving constant treatment is time consuming and , they become frustrated about their lack of progress, which fuels greater passivity.

They need a doctor they can trust to provide insight, direction, and encouragement in between appointments

Strategy is Essential

An email strategy is the game plan behind your email marketing efforts. It’s all about figuring out why you’re sending emails, who you’re sending them to, and what you want to achieve. This includes setting goals (like increasing sales or growing your subscriber list), deciding on the types of emails to send (newsletters, promotions, etc.), segmenting your audience, and scheduling when to send them. It’s also about making sure your emails are engaging, valuable, and aligned with your brand’s voice. Basically, it’s the roadmap that keeps your email marketing focused and effective, instead of just firing off random messages into the void.

Email is Your #1 Retention Tool

Email marketing is a powerhouse for customer retention because it keeps your brand top of mind in a personal, direct way. Unlike social media, where posts can get buried in endless scrolling, emails land straight in a customer’s inbox—right where they’re more likely to see them. It’s also customizable; you can segment your audience and send tailored content based on their interests, past purchases, or behaviors, making them feel valued and understood. Plus, with things like loyalty rewards, exclusive offers, and helpful updates, emails create an ongoing relationship that builds trust over time. And the best part? You can track everything—opens, clicks, conversions—so you’re always learning what keeps your audience engaged.

Email Marketing Connects

For many healthcare providers, email is the only secure way to stay connected to your patients, making it a no brainer for discussing sensitive health information. But it is also the ideal tool to address some of the biggest issues facing patients in contemporary healthcare. Unlike blog posts and social media, emails not only have the FLEXIBILITY to educate, update, and promote your subscribers… but allows you to do so in a PERSONALIZED way. Rather than constantly “posting and praying” your content will land with the right people, you instead deliver RELEVANT info right to their inbox, which just so happens to be the preferred method for any serious communication for 7/10 consumers! Its connecting in a cost-effective way!

I’m a healthcare copywriter than helps doctors struggling to connect with their patients by writing emails and newsletters that get them to stay on top of their health and explore your services.

Email is at least 4 times more effective in reaching your audience than Facebook

Dream Grow

99% of people who use email check it every day

Optin Monster

You are 50% more likely to keep a patient if they experience personalized interactions and communication.

Invoca

“Pages that get their traffic from email campaigns have an average conversion rate of 13% … 5x better than normal.”

Source

ROI stats range from 35:1 - 50:1

Kinsta.com

Healthcare has an average open rate of 37% and click through rate of 2.72%

Source

Reasons You Can Trust Me To Bring More Quality Inquiries

I Personalize…

No “cookie cutter” marketing approach has ever had long term success. Everything… from branding to web pages… I create content specifically for you and your unique target audience.

I Research…

Not only does misleading healthcare information and vague messaging damage your credibility and break trust with customers, but it puts peoples well being at risk. As a healthcare content writer, my content strategy is thoroughly researched to keep both your brand and your patients safe.

I Respect…

Its important to use proven writing methods to keep audiences engaged. But when it comes to healthcare, compassion is ultimately more important than clicks. Unknown pain and ailments leave people vulnerable, and you don’t want informing content to exacerbate their anxiety.

I Deliver…

Social media presence, industry thought leadership, community reputation… none of these things matter unless they are impacting the bottom line: increasing your panel size. If my work doesn’t reach our stated goals, then I’ll work with you for free until you make back your investment.

“What will you email my patients?”

Surveys: receive direct feedback from your audience, helping you understand their preferences and needs. This data allows for better segmentation and more personalized, relevant content.

Stories There is no communication method the human brain likes more than storytelling. They make comoplex ideas simple and messages memorable. A story creates emotional attachment while simultaneously causing readers to view a situation from a different perspective.

Updates: Changes to hours and services happen, and people need to know about them. If the changes are involving their personalized health plan, the only secure way is either on a patient portal or via encrypted email. Either way, customers prefer to receive such updates and alerts via email.

Remind: At least 15% of patients forget they have a doctors appointment. Minimize disrupting your schedule and wasting your time with less unintentional cancellations.

Educate: Even if you didn’t go to med school, you spent years earning your expertise. While it may be common sense to you, there is a good chance your education would blow your patients minds. With email you can share the essential bits they need to understand their body and your services.

Inspire: There are so many arenas of life that demand so much from people. And when those same people live in a world of excess, it can be very easy to abandon healthy lifestyle convictions. With email you can empathize and encourage them to stay the course.

Promote: And obviously… you can make offers! Once you have demonstrated your authority and proven your genuine concern, presenting your services (and how they will benefit their lives)

“Did you work in the industry before?”

Nope; in 2021 I pivoted to copywriting and SEO content after 10+ years in Christian ministry. My copywriting career and education uniquely trained me to write with a compassionate tone, do extensive research, and simplify complex ideas when writing for medical professionals.

What My Help Will Look Like

  • Step 1: Discovery

    Unlike freelance writers, we sit down for a 15-minute discovery call. I’ll learn about your practice, goals, and what you have tried to reach them. I’ll share my initial thoughts and a rough estimate of the projects and the budget required.

  • Step 2: Diagnosis

    Extending our time or during a follow up meeting, we identify the challenges you are facing and create a strategy that meets your goals and fits your HC service, budget, and timeline.

  • Step 3: Administer

    I work on each project one at a time with 50% payment up front. While some projects requires third parties, any strategy is designed to take as much time and effort off your plate so you can focus on serving your patients.

  • Step 4: Implement

    You have the last word and I’ll make final edits based on your observations on the writing samples. Once a project is complete, the other 50% is due, and you are given the option to continue with additional projects.

  • Step 5: Assess

    Successful marketing always requires testing and tinkering until it is optimized. Using customer relationship management tools (CRMs) we adjust our efforts until we see desired results.

Frequently Asked Questions

  • The three email sequences essential to any healthcare email strategy are 1) A welcome sequence, 2) a reengagement sequence, 3) a survey sequence.

  • An email is just another touchpoint, and a good touchpoint is appropriate in context and content, relevant to the subscriber, meaningful to their lives, and endears them to you and your brand.

  • The best parts of an email to test are the subject line, layout/format of the message, images, and levels of personalization.

  • Segmentation is dividing your subscribers into groups so you can send more personalized content. For healthcare email marketing, the best ways to group people are by social demographics, services rendered, how much they interact with your emails, and how new they are to your practice.

  • Payments are completed over Paypal. In order to protect us both, the first thing I require 50% of the project’s payment up front before I begin. This is a standard freelance practice. Once I deliver the final draft, there will be a second invoice for the other 50%.

    Other payment structures can be explored in the discovery and proposal process.

  • My goal is for the initial project to take as little of your time as possible. You should spend no more than 3 hours total filling out questionnaires, meeting over video with me, and responding my any follow up emails of mine. Subsequent requests for follow up projects would take no more than an hour of your time each.

  • Depends on the project, but usually I deliver a Google Doc that you or your team would publish. I include formatting instructions in the Google Doc. But if you would like me to save you more time, I can implement it myself onto your site/email platform. That work is billed at an hourly rate and will be factored into the invoice.

  • Anything project needed within 10 business days will incur a 25% rush fee increase to the over all price.

  • As a rule I make all client requested edits free… I don’t want to leave you unless you are happy and confident in my work.

    However, sometimes a client requests an “edit” that is really a completely new project. If that is the case, we will work out a new proposal at a discount.

  • I am partners with several qualitifed and accomplished freelancers. They include FB and google ad, email deliverability, and graphic design specialists. If the best marketing strategy for your business requires their talents, I will factor that into the proposal or arrange a meeting and pass you along.

  • For your site, you will need some type of web software for monitoring traffic, SEO, and visitor interactions (ex: Semrush, Ahrefs). For emails you will need an email automation platform like Mailchimp or Klaviyo, and a plan that tracks subscriber engagement and allows for for both drip and trigger emails. For blog posts you merely need a blog, I have all the software on my end.

  • I will make unlimited edits to any draft until you are satisfied. I also offer a round of free edits within 6 months of the projects completion. If y work did not generate buzz like you hoped and you are still not satisfied, I offer a 100% money back guarantee.

  • 1) I am much more affordable. No employee benefits or office space are being factored into my price; you are paying for my work and my work alone

    2) Most agencies suffer from internal and external distractions that prevent them from putting the client first. With me, you get hands on, one-on-one fixed attention, resulting in copy that is tailor-fit to your brand and needs.

    3) I LOVE tabletop games. I have been immersed in them as my favorite hobby for over 13 years. I have intimate knowledge of the culture , mechanics, and… most importantly… the target audience.

  • If you want to make an immediate impact on your bottom line, you will need to have your branding in place. That means having a clear vision, mission, values, unique sales proposition, target audience avatars, social media platforms.

    If those aren't present, it will be the first project before we explore your marketing options.

Without dedicated healthcare copywriter following ap personalized medical marketing strategy, you risk…

  • spending time writing content that will never rank

  • burning money running ads that yield minimal returns

  • wasting downtime figuring out social media platforms

  • chasing away customers with an confusing or boring website

  • wondering you’re not being referred to friends and family

  • misusing software and tools that don’t align with your strategy

  • watching your passion for helping people fade

Medical marketing like this leads to more endless hours, frustration, and burnout.

But with a healthcare copywriter that values accuracy, honesty, empathy, and efficiency, you can…

  • receive daily inquiries from motivated leads

  • fill your schedule months ahead of time

  • have happy patients that refer you to their friends

  • practice medicine the way you always wanted

  • not compromise your vision and values for modern healthcare

  • hire on additional full-time staff

  • expand to more locations

  • make a good living with good work/life balance