A Copywriter for

Healthcare Email Marketing

Subscribers Will Open, Read, and Respond

So Healthcare E-Commerce Businesses

Can Educate, Update, and Promote

  • ..,. TRICKY.

    In order to maintain HIPAA compliance, most private practices and group practices are required to use some version of a customer portal.

    These CRMs have greater security than the average inbox, but come with more ethical and legal restrictions on inbound email marketing.

    Furthermore, a primary care provider must get expressed written permission (usually at the first visit) to send any promotional email. This makes email an excellent tool for patient education, but a difficult tool for making offers.

    That said, some brick-and-mortar healthcare businesses… such as dentists, med spas, and IV clinics… have more flexibility in their email strategy.

  • … ESSENTIAL.

    The healthcare industry extends far beyond the actual doctor’s office. If you run an e-commerce healthcare business, and you do not have a robust and optimized email strategy, then you are leaving money on the table.

    When it comes to digital marketing, no channel is as personal, relational, diverse, cost-effective, conversion-effective, accepted, and engaging as email marketing.

Sickness, Injury, and Health are Sensitive Topics

Patients, Clients, and Customers Don’t Want to Post or Text to Learn More

They Seek A Personal Message from Those Who Can Make a Difference

Email is at least 4 times more effective in reaching your audience than Facebook

Dream Grow

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99% of people who use email check it every day

Optin Monster

You are 50% more likely to keep a patient if they experience personalized interactions and communication.

Invoca

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“Pages that get their traffic from email campaigns have an average conversion rate of 13% … 5x better than normal.”

Source

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ROI stats range from 36:1 - 50:1

Kinsta.com

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Healthcare has an average open rate of 37% and click through rate of 2.72%

Source

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What Makes an Excellent Healthcare Email?

A Message That Works Because Subscribers Are Interested

  • Your email content needs to be worth reading. If it doesn’t resonate with the customer/ patient experience, help them reach their goals, or pique their curiosity, then they will stop opening your emails. Your brand building and promotions will only be noticed if they are surrounded by valuable, relevant content.

  • Your email lives and dies by a subject line that creates interest and curiosity and actually gets clicked. Email subject lines are unquestionably the most important line of copy

  • Nearly 60% of emails are now opened and read on mobile devices. If your emails are not designed to be read on a smartphone, then it’s not a very good email (note: this applies to all digital marketing!)

    digital marketing

  • It doesn’t matter if you are sending them educational content to encourage patient health, asking them to fill out a survey, or letting them know about other products or services you offer… every email should be about a single topic and ask the subscriber to perform a single action.

Email Does More With Less

No Other Marketing Channel is so Available, so Flexible, and so Affordable

  • Receive direct feedback from your audience, helping you understand their preferences and needs. This data allows for better segmentation and more personalized, relevant content.

  • Changes to hours and services happen, and people need to know about them. If the changes are involving their personalized health plan, the only secure way is either on a patient portal or via encrypted email. Either way, customers prefer to receive such updates and alerts via email.

  • At least 15% of patients forget they have a doctors appointment. Minimize disrupting your schedule and wasting your time with less unintentional cancellations.

  • There is no communication method the human brain likes more than storytelling. They make comoplex ideas simple and messages memorable. A story creates emotional attachment while simultaneously causing readers to view a situation from a different perspective.

  • When you are selling anything related to health, the already important testimonials become non-negotiable. Email is the best way to gather and showcase healthcare testimonials because it allows personalized requests, makes sharing stories convenient for patients, and provides an authentic, trusted channel to highlight positive experiences that build credibility.

  • Email marketing is a powerful tool for generating referrals in healthcare because it keeps your practice top of mind with patients and their networks. By sending regular, value-driven emails—such as wellness tips, appointment reminders, or special service highlights—you build trust and encourage patients to share your expertise with friends and family. Personalized content, like post-visit follow-ups or referral incentives, makes patients feel cared for and more likely to recommend your services. Unlike ads, email goes directly to the inbox, creating a personal connection that strengthens loyalty and turns satisfied patients into your most effective referral source.

  • Even if you didn’t go to med school, you spent years earning your expertise. While it may be common sense to you, there is a good chance your education would blow your patients minds. With email you can share the essential bits they need to understand their body and your services

  • And obviously… you can make offers in promotional emails! Once you have demonstrated your authority and proven your genuine concern, presenting your services (and how they will benefit their lives)

  • There are so many arenas of life that demand so much from people. And when those same people live in a world of excess, it can be very easy to abandon healthy lifestyle convictions. With email you can empathize and encourage them to stay the course.

  • Healthcare email marketing strengthens a healthcare brand eCommerce businesses by consistently delivering valuable, trustworthy content directly to customers. Regular emails showcase expertise, highlight products, and personalize communication, fostering credibility and loyalty. This ongoing engagement increases brand awareness, encouraging repeat purchases and long-term customer relationships.

To Have a Successful Email Strategy,

You Need to do Four Things…

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    Strategize Delivery

    An email strategy ensures your messages are purposeful, targeted, and effective. Your tone should reflect your brand’s values and build trust with your audience. Additionally, determining the right email frequency helps maintain engagement without overwhelming recipients, striking a balance between keeping patients informed and respecting their time.

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    Segment Audience

    Email segmentation is the process of dividing your email list into smaller groups based on specific criteria, such as demographics, behaviors, or services rendered. It allows you to send more personalized, relevant content to each group, increasing engagement and response rates. In industries like healthcare, segmentation ensures patients receive information that’s tailored to their unique needs, whether it’s appointment reminders, health tips, or condition-specific updates.

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    Brainstorm Content

    Once you know WHO you are talking to and HOW you want to communicate with them, you need to decide WHAT you will communicate. Brainstorming content ahead of time also allows for more creative and relevant ideas, ensuring your emails remain fresh and engaging. And a content calendar helps you map out when and what to post, so you can avoid last-minute scrambling and stay on track with business goals.

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    Test and Adjust

    Any email plan that doesn’t involve testing is just “educated guessing”. By testing different elements like subject lines, email design, or call-to-action buttons, you can see what resonates best with your audience. Once you know what actually works on a practical level, you can adjust your emails and optimize performance and ensures your efforts are effective.

You Won’t Get Results Sending Spontaneous Emails

An Email Content Strategy is the Key

An email strategy is the game plan behind your email marketing efforts. It’s all about figuring out why you’re sending emails, who you’re sending them to, and what you want to achieve. This includes setting goals (like increasing sales or growing your subscriber list), deciding on the types of emails to send (newsletters, promotions, etc.), segmenting your audience, and scheduling when to send them. It’s also about making sure your emails are engaging, valuable, and aligned with your brand’s voice. Basically, it’s the roadmap that keeps your email marketing focused and effective, instead of just firing off random messages into the void.

Healthcare Content: Different Marketing Channels At Your Disposal for Patient Education

(click the image to read more)

Why Clients Hire A Medical Email Copywriter

To Write Healthcare Marketing Emails

  • I’m not a medical marketing agency that will just copy and paste old work for a high profit; no “cookie-cutter” marketing approach has ever had long-term success. Everything… from branding to web pages… is created specifically for you and your unique target audience. Even my projects and rates are curated to your specific budget and needs.

  • Social media presence, industry thought leadership, community reputation… none of these things matter unless they are impacting the bottom line: increasing your panel size. THAT is the end goal of medical copywriting. Every step of your sales funnel will be a marriage of quality copy and design. If my work and strategy don’t meet your stated goals, I’ll work with you for free until you make back your investment.

  • Misleading healthcare information and vague messaging are dangerous. It damages your credibility, breaks trust with customers, but it puts people’s well-being at risk. As a professional healthcare copywriter and medical content writer, my content strategy is thoroughly researched so that you can 1) meet your short and long-term goals, 2) keep both your brand and your patients safe, and 3) maintain regulatory compliance.

  • When marketing, you have to attract and engage your target audience. But when it comes to healthcare, privacy and compassion are ultimately more important than clicks. Unknown pain and ailments leave people vulnerable, and you don’t want to exacerbate their anxiety or violate their rights.

peter glanville

"I told Riley that I wanted to "dominate the market", and now we are doing just that! After listening carefully to my hopes for the clinic, he quickly developed great looking pages and worked behind the scenes to build a high SEO ranking site. Since then, our call volume has risen dramatically and awareness of our clinic has grown in our area and beyond, landing us several new contracts as we make our mark in the area.”

— Peter, Guardian Health

Working Together Will Be Easy, Professional, and Straightforward…

  • Unlike freelance writers, we sit down for a 15-minute discovery call. I’ll learn about your practice, goals, and what you have tried to reach them. I’ll share my initial thoughts and a rough estimate of the projects and the budget required.

  • Extending our time or during a follow up meeting, we identify the challenges you are facing and create a strategy that meets your goals and fits your HC service, budget, and timeline.

  • I work on each project one at a time with 50% payment up front. While some projects requires third parties, any strategy is designed to take as much time and effort off your plate so you can focus on serving your patients.

  • You have the last word and I’ll make final edits based on your observations on the writing samples. Once a project is complete, the other 50% is due, and you are given the option to continue with additional projects.

  • Successful marketing always requires A/B testing and tinkering until it is optimized. Using customer relationship management tools (CRMs) we adjust our efforts until we see desired results.

The Benefits of Email Marketing are Undeniable

Professional email marketing has a minimum ROI of $36:$1

Use it to stay connected with your subscribers

For less cost, less time, and less stress

Than other marketing channels

Email is Your #1 Retention Tool

Email marketing is a powerhouse for customer retention because it keeps your brand top of mind in a personal, direct way. Unlike social media, where posts can get buried in endless scrolling, emails land straight in a customer’s inbox, right where they’re more likely to see them. It’s also customizable; after their first visit, you can segment your audience and send tailored content based on their interests, past purchases, or behaviors, making them feel valued and understood. Plus, with things like loyalty rewards, exclusive offers, and helpful updates, emails create an ongoing relationship that builds trust over time. And the best part? You can track everything… opens, clicks, conversions, so you’re always learning what actually increases patient engagement rates.

Medical Email Marketing Connects with Customers

For many healthcare providers, email is the only secure way to stay connected to your patients, making it a no brainer for discussing sensitive health information and increasing patient engagement. But it is also the ideal tool to address some of the biggest issues facing patients in contemporary healthcare. Unlike blog posts and social media, emails not only have the flexibility to educate, update, and promote your subscribers… but allows you to do so in a personalized way. Rather than constantly “posting and praying” your content will land with the right people, you instead deliver relevant info right to their inbox, which just so happens to be the preferred method for any serious communication for 7/10 consumers! Its connecting in a cost-effective way!

  • Way, way too many patients feel helpless when it comes to their health. Surrounded in the whirlwind of the information age, so much of what they used to know about having a healthy life has been proven false.

    They know HOW they feel and WHAT they can do… and they know what they WANT to feel and what they WANT to do… but they have NO IDEA how to make those dreams a reality.

    Some put in the work making lifestyle choices that felt costly, only to have their sacrifices inexplicably fail to pay off. Other have taken the humble, responsible approach and trusted healthcare authority figures, only to be led astray and get even farther from their goals.

    So here they are, with recurring health issues that drag them to the doctors office over and over again just to MANAGE, let alone treat, their symptoms. But receiving constant treatment is time consuming and , they become frustrated about their lack of progress, which fuels greater passivity.

    They need a doctor they can trust to provide insight, direction, and encouragement in between appointments

What’s Stopping You From Sending Emails?

The Unique Costs and Challenges of Healthcare Email Marketing

  • And once you write the email, you quickly discover that while it kinda-sorta matches most of your patients… but isn’t a perfect fit for any of them. So its no surprise when, after a good month or two, open rates get pretty low, and click through rates are even lower.

  • Finding spare time to write emails when you have a jam packed schedule is difficult, and sitting down to actually brainstorm, write, and edit and email feels impossible when you are exhausted.

  • What is the best strategy for YOUR clinic? How many addresses do you need to make it worth your while? Does the newsletter format work for your corner of the industry, or is it not a good fit? How do you segment your audience? How many email is too much, or too few? And how the HECK do you automate emails so you don’t have to manually check it every other day?

  • Effective email design is vital for grabbing attention, ensuring readability, and driving action. Yet, amateurs struggle with layout, mobile responsiveness, accessibility, and compliance—making it difficult to balance aesthetics, strategy, and technical best practices.

“But how do I Email Patients And Maintain HIPAA Compliance?”

Given the importance and urgency surrounding patient health, email seems like an great marketing channel for the healthcare industry. However, the management and optimization is complicated by HIPPA compliance. email strategy is HIPAA compliance is challenging in healthcare email strategy because it requires:

  • protecting sensitive patient data (ex: sharing a patient phone number)

  • using secure systems to protect patient priuvacy

  • avoiding accidental disclosures (including something as simple as patient’s first name!)

Bottom line: HIPAA trict technical safeguards and legal awareness that many providers find complex to manage. This is why emails are essential for healthcare businesses, but not the first choice for doctors’ offices and private practices. That said… it is far from impossible to get consent. At the end of the day, any healthcare practice can use email to advocate and encourage patient health.

Learn More About HIPAA Compliant Healthcare Email Marketing Strategies

While Patient Confidentiality Presents Unique Challenges

Any Healthcare Business Can Grow

By Sending Frequent, Targeted, Helpful Emails

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Private Practices

Direct Care Doctors

Dentists

Physical Therapists

Pharmaceutical

Podiatrists

Addiction Medicine

Primary Care Providers

Aestheticians

Dermatologists

Mental and Behavioral Health

Pain Management

Functional Medicine

Medical Spas

Integrative and Alternative Medicine

Occupational Medicine

Pediatrics

PTs, OTs, and SLPs

Urgent Care

Long-Term Care Providers

Senior Care Services

Adaptive Equipment Suppliers

 Assistive Technology Professionals

Primary Care Physicians

Cardiologists

Regenerative Wellness

Orthodontists

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    • Ethically gaining subscribers that will one day become customers…

    • Grabbing their attention with subject lines that spark curiosity…

    • Communicating with them with content that is clear, relevant, and unique…

    • Sending the right number of emails the right amount…

    • Managing sequences that overtime lead subscribers to accept your offerings…

    • Segmenting your audience so you can always stay on topic…

    • Letting patients get to know the real you and how your values align…

    • Keeping them informed on the basics of your business…

    • Responding to their real and imagined concerns about the impact of your services…

    • Keeping up with what they care about so you can stay relevant to their concerns…

Every doctor’s dream is to find ways to extend patient care beyond the clinic walls.

Not just to let them know about all the other services you offer…

But also to let them know how they can help themselves.

Frequently Asked Questions

  • “Copy” refers to the words on ads and promotional material, both physical and digital. Medical copywriting services are the sales part of marketing: written emails, webpages, ads, and content that engage with customers in order to increase traffic, brand engagement, and sales.

  • The three email sequences essential to any healthcare email strategy are 1) A welcome sequence, 2) a reengagement sequence, 3) a survey sequence.

  • An email is just another touchpoint, and a good touchpoint is appropriate in context and content, relevant to the subscriber, meaningful to their lives, and endears them to you and your brand.

  • The best parts of an email to test are the subject line, layout/format of the message, images, and levels of personalization.

  • Segmentation is dividing your subscribers into groups so you can send more personalized content. For healthcare email marketing, the best ways to group people are by social demographics, services rendered, how much they interact with your emails, and how new they are to your practice.

  • Payments are completed over Paypal. In order to protect us both, the first thing I require 50% of the project’s payment up front before I begin. This is a standard freelance practice. Once I deliver the final draft, there will be a second invoice for the other 50%.

    Other payment structures can be explored in the discovery and proposal process.

  • My goal is for the initial project to take as little of your time as possible. You should spend no more than 3 hours total filling out questionnaires, meeting over video with me, and responding my any follow up emails of mine. Subsequent requests for follow up projects would take no more than an hour of your time each.

  • Depends on the project, but usually I deliver a Google Doc that you or your team would publish. I include formatting instructions in the Google Doc. But if you would like me to save you more time, I can implement it myself onto your site/email platform. That work is billed at an hourly rate and will be factored into the invoice.

  • Anything project needed within 10 business days will incur a 25% rush fee increase to the over all price.

  • As a rule I make all client requested edits free… I don’t want to leave you unless you are happy and confident in my work.

    However, sometimes a client requests an “edit” that is really a completely new project. If that is the case, we will work out a new proposal at a discount.

  • I am partners with several qualitifed and accomplished freelancers. They include FB and google ad, email deliverability, and graphic design specialists. If the best marketing strategy for your business requires their talents, I will factor that into the proposal or arrange a meeting and pass you along.

  • For your site, you will need some type of web software for monitoring traffic, SEO, and visitor interactions (ex: Semrush, Ahrefs). For emails you will need an email automation platform like Mailchimp or Klaviyo, and a plan that tracks subscriber engagement and allows for for both drip and trigger emails. For blog posts you merely need a blog, I have all the software on my end.

  • I will make unlimited edits to any draft until you are satisfied. I also offer a round of free edits within 6 months of the projects completion. If y work did not generate buzz like you hoped and you are still not satisfied, I offer a 100% money back guarantee.

  • 1) I am much more affordable. No employee benefits or office space are being factored into my price; you are paying for my work and my work alone

    2) Most agencies suffer from internal and external distractions that prevent them from putting the client first. With me, you get hands on, one-on-one fixed attention, resulting in copy that is tailor-fit to your brand and needs.

    3) I LOVE tabletop games. I have been immersed in them as my favorite hobby for over 13 years. I have intimate knowledge of the culture , mechanics, and… most importantly… the target audience.

  • If you want to make an immediate impact on your bottom line, you will need to have your branding in place. That means having a clear vision, mission, values, unique sales proposition, target audience avatars, social media platforms.

    If those aren't present, it will be the first project before we explore your marketing options.

  • Inbound email marketing is a way of reaching people through—you guessed it—emails! Think newsletters, special offers, product launches, or even just keeping your audience in the loop with valuable content. These are people that have willingly given you their email address and expect you to be sending relevant, valuable, and unique content.

  • The magic of email marketing is that it’s direct, personal, and measurable—you can track who opens your emails, clicks on links, and even who makes a purchase because of it. When done right, it feels less like spam and more like a helpful nudge from a trusted friend.

  • Due to the unique constraints that come with healthcare marketing, using email for patient acquisition is particularly difficult. It is a musth better tool for patient retention. Some agencies claim it can still be an effective way to reach prospective patients. But I have found this method to not be cost-effective for local healthcare providers.

  • The first one! When you get new patient acquisitions, you should send them a welcome email. Making that positive first impression sets the new patient up to be more receptive for future campaigns.

I’m a healthcare copywriter…

Who helps healthcare businesses…

Struggling to connect with their patients and customers…

By writing emails and newsletters…

That get them to stay on top of their health…

And explore your other services.